A survey in the United States showed that SaaS has been decreasing the number of programmers within companies, which does not mean a shortening of the IT workforce, but a reallocation of human talent within companies.
With Brazil adopting SaaS en masse, this trend should arrive here soon. With cheaper and more accessible systems, the need for solutions developed in-house is greatly reduced, along with the implementation and maintenance efforts.
But that does not mean that there is less work. In addition to shifting the focus of IT professionals to more strategic and innovative roles within companies, with less manual routines to solve, the release of CAPEX investment for use in OPEX gives a financial impetus for the company to invest in new technologies that apply in the market.
Desktop Support Technician is known as one of the backbones of IT organization. They are also accountable for groundwork, installation, and maintenance of end user workstation equipment (laptops/ desktops) and additional peripherals including IP telephones.
That is, the relationship between companies and their IT employees will be much more significant with the mass adoption of Software as a Service. The former support department now becomes a planning, strategy and delivery sector.